Shipping can significantly enhance bidder participation in auctions, but initiating and streamlining the process can be daunting.
Your process may vary, and that's okay. Learning from others' experiences can simplify your workflow.
- Systemize your process: Familiarize yourself with the shipping company, quoting process, and necessary materials. Create cheat sheets for quick reference.
- Have the right materials: Invest time in acquiring suitable tools and materials. This ensures you're prepared for shipping tasks without last-minute scrambling.
- Utilize branding and customer service opportunities: Consider branding your shipping materials for a professional touch. Providing exceptional service can leave a lasting impression on buyers.
Shipping Terms and Best Practices
Clear and straightforward shipping policies are essential for bidder satisfaction. Here's a helpful checklist:
- Assortment of cardboard boxes in various sizes.
- Tape measure.
- Full-size scale.
- Return address stickers with your logo.
- Clear packing tape.
- Quality permanent markers.
- Packing peanuts or bubble wrap.
- Printout of costs for different box sizes.
- Invoice stickers.
Designating Lots for Shipping
Affiliates must specify whether an item is shippable. This can be done at the lot level or auction level. Clear communication ensures bidders understand shipping options.
Managing Shipping Invoices and Payments
There are two main approaches:
- Manage shipping invoices externally: Send separate invoices through platforms like Square for shipping fees.
- Include shipping fees on bidder invoices: Attach fees directly to item invoices, ensuring bidders pay for shipping along with their items.
Best Practices for Shipping High-Value Items
Affiliates must exercise caution when shipping high-value items like gold or jewelry. Red flags include instant payment requests and unreachable bidders. Protect yourself by shipping only to verified addresses and updating auction terms to reflect wire transfer requirements for high-value purchases.
Assigning Shipping Availability
Affiliates must designate which items are available for shipping. This can be done at the lot or auction level. Batch editing options streamline this process, ensuring clear communication with bidders.