Auctions should be proofread and edited before being published to Active status in the Equip-Bid software. However, there may be instances when an adjustment to a description or the addition of a picture is necessary. Descriptions and images can be edited within the Equip-Bid software, and changes will go live within an hour. The process for making an edit to a picture or a description is the same as for auction creation. Adjustments to the lot and pictures are not allowed within 6 hours of the auction close (Impending Close Status).
If there is a fundamental change to a description that could potentially lower the value or bidder's perception of an item, please contact Equip-Bid to determine the appropriate course of action.
Example: If a refrigerator has bid up to $500.00 and it is discovered that the freezer is no longer working, this information must be disclosed in the description. In such a case, the item would most likely be halted and re-listed at a later date with an accurate description.
Removing/Deleting an Item
Removing items from an active auction on Equip-Bid should be a last resort, and consignors should be informed that items cannot be removed once the auction is live. If removing an item from the auction is the only option (e.g., item stolen or missing, undisclosed damage), you must contact Equip-Bid at support@equip-bid.com to properly remove the item. Please include the following information:
- Affiliate Name
- Auction Name/ID
- Lot Number
- Reason for removal
The item will be halted, and the description updated to notify bidders why the item was removed.
Lowering Reserves
Reserves can be lowered at any point before the close of an auction. See our Lowering Reserves page for additional information and policies.
Auction Adjustments
Adjustments to auction details can be made up until 6 hours before the close of an auction (Impending Close Status). Editable auction information includes:
- Notes
- Terms
- Shipping
- Address
- Inspection and Removal Dates
- Phone Number
- Auction Description