Bidders are provided with the convenient option to settle auction invoices online, directly through the affiliate managing the auction via their Merchant/Pay trace account.
This process serves as an alternative to in-person payments, ensuring efficiency and ease for bidders.
Tutorial Overview:
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Initiating Payment:
- Winning bidders can initiate payment post-auction closure from the "Your Invoices" section within their bidder dashboard. The appearance and functionality of the payment initiation button may vary based on the affiliate's chosen payment processor.
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Pre-Checkout Process:
- Clicking on the payment initiation button directs the bidder to a pre-checkout page, displaying their invoice and total amount due.
- Affiliates can utilize this pre-checkout page to communicate essential messages to bidders, such as special instructions or contact details, by entering them in the Online Payment section of the Edit Auction page.
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Card Verification:
- For the initial online payment made to an affiliate using Pay trace/Merchant account, bidders are prompted to verify the card they intend to use for online purchases. Once verified, this card will be securely stored for future transactions, eliminating the need for repeated credit card information entry.
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Payment Submission:
- After card verification, the bidder returns to their dashboard and re-initiates payment from the invoice list.
- By selecting "Pay Now" on the pre-checkout page, the bidder submits the payment. Upon successful processing, the bidder receives a notification confirming the payment's completion.
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Invoice Processing:
- Upon successful payment, the invoice is processed on the affiliate's invoice list and updated within the system. This automatic update serves as an alert to the affiliate regarding the invoice's paid status.
- Transaction details can be accessed by clicking on the transaction number, providing comprehensive insights into the payment process.
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Handling Failed Transactions:
- In cases of failed transactions, the invoice remains in open status, signaling the affiliate of the payment attempt through the invoice list. Further details of failed transactions can be obtained by clicking on the transaction number.
Tips for Optimization:
- Consider integrating terms addressing items paid for online but not retrieved during the designated removal date.
- By advising bidders to contact prior to online payment, affiliates can incorporate shipping charges as additional fees to items. These fees can be added through the "Edit Lot" feature, enhancing transparency and facilitating streamlined payment processing. Remember to account for sales tax, which typically applies to shipping charges.
These guidelines aim to streamline the online payment process for bidders, ensuring transparency, efficiency, and seamless transaction experiences for both affiliates and bidders alike.
For further inquiries or assistance, feel free to contact us.